IT Solutions for Your Business
Empowering small to medium businesses with global experience in solutions engineering and support
About INFOTEK247: Your IT Partner
Our Mission
To provide IT solutions and support tailored specifically for small to medium businesses. The goal is to empower our clients with the technology they need in today's competitive landscape and what is needed to protect them. We have 30 years of experience developing global digital systems serving millions which we now offer to help small and medium businesses.
Explore our journey: Capturing moments of innovation and success at INFOTEK247
Standard support rate $120.00 an hour, specialized support listed below
Initial discovery and base security assessment rate of $80.00 per hour
Initial assessment of an IT effort is needed due to the fact no two IT setups are the same and many can be lacking documentation. It can take anywhere from a few man-hours to man-weeks depending on the size and complexity of the system(s). Risk itself is an ongoing effort that once the initial assessment has been done, falls under standard support rate.
Unscheduled down System/Emergency rate $310.00 an hour on weekend and night
We strongly encourage if 24/7 IT support is needed, that high availability and full out of band support remote support is enabled. We can help with this and other strategies that will help reduce emergency situations and lower cost to support.
Planned but after hours work rate $210.00
This covers work needed to be done during off hours as needed to avoid impact to operations. "Weekend work" Is described as work done after 10:00pm Friday until Monday 7:00am, requires a 1 hour minimum time charged. Something few small businesses need, but we are able to provide if needed.
Per device monthly maintenance and monitor rates *
A choice of per device monthly monitor and basic maintenance verses charging by the hour. A contract based solution with the advantage being a more normalized cost model, which also allow us a greater exposure/familiarity to your IT infrastructure. In doing so, better enabled to prevent failure and risk and a more consistent effort. Will require discovery time but we can provide you with a base template to estimate the cost.
Workstation Support
$50.00
Monitor for system soundness, consistency and checking for vulnerabilities, to then patch, scan, and cleanup, as needed. Starting at $50.00 per workstation per month.
Firewall, Router, Wireless
$70.00
Monitor Firewall for soundness, intrusion ,consistency with ports needed, and vulnerabilities, to then patch, scan and alert for any need to address as needed. $70.00 per device(if clustered then 2 or more devices)
Server Support
$150.00
Regular checks for system soundness, consistency, cpu load, disk space, and memory trending, looking for and addressing vulnerabilities, to then patch, scan and to initiate to repair as needed. $150.00 per server
Other Device(s)
$10.00-$70.00
Monitoring system consistency and vulnerabilities overall, to patch, scan, and repair as needed. Includes all devices connected. Simple switches $10.00, Wireless and L2/3 switching up to $70.00 to monitor and maintain.
Site Management
$100.00
Maintain/Monitor the core tool(s) needed to maintain all of what is onsite. Done as needed depending on size of site to maintain information needed to allow reporting/maintenance and managing of state of the entire operation. Tools such as Intune, Manage Engine, Solarwinds, Altera are some of the tools used to best manage it all. Starting at 100.00 per management system.
Security
Varies
Depending on the management tools in place and the security needs, some companies will be okay with modest needs and others opt for an advanced Security management. Solutions can be as high as $250.00 per device(Sentinel 1) or as low as $50.00 per device, it simply all depends. We can help formulate a plan and a per month cost that you can then budget with.
Employee RISK Training
One of the best tools in defending your company is a IT risk educated employee. We have partnered with Ninjio as one of the providers to help you enable ongoing employee training that is both entertaining and educational.
Cloud Support and integration
Cloud is typically an extension of what was once local. It presents a elevated set of considerations, primarily around containment when integrated with legacy local domains and resources and the holistic management of it all. Work that falls under solutions engineering charges until contained and then typically managed by site management tools mentioned above.
Security
Any business, or even private individuals with a degree of capital assets is at risk of being ransomed and/or stole from. Any business, or government agency maintaining the information of others has a duty to protect that information. Something as simple as an offsite backup, if exposed internally, is exposed where stored as well. Same for poorly implemented cloud efforts incorporated with legacy infrastructure and/or wireless exposure that uses legacy Wifi solutions.
Don't hesitate to ask us about services otherwise.
Facilities Management and Maintenance
Operations Management
Non-profit support
Churches, non-profit organizations
Typically, most Churches and Not For Profit organizations do not budget or have an adequate budget to maintain a full time employee for IT, yet all too often they still have an IT infrastructure that warrants ongoing support, protection and documentation. They often rely on volunteers who are not skilled or educated IT professionals. This reliance, while budget friendly, is general not sufficient to protect the investments, donations, and information of others.
We are here to help
By leveraging common learning and support, decades of experience, knowing to look for non-profit discounts from vendors, and Computer Sciences education we can help Churches and not for profits organizations improve and protect their environments. When possible, we try to offer reduced rates for these associations. Please contact us and we will see what we can do to help you God driven mission.
Monthly Service contracts do not include hardware, replacement parts, charged upgrades, OS and software licensing costs, solutions engineering, travel or any assumed allowance, please ask if unsure. Monthly support services requires a remote support capacity, which if not available can be implemented multiple ways.